Project Coordinator

About iMist

iMist™ has been successfully trading across the UK for 6 years within domestic and residential properties. We have a
firm mission to become a leading UK company in the design, manufacture, installation and maintenance of water
mist fire suppression systems. As part of our team’s ongoing success, we are looking for a:

BOOKING COORDINATOR

About the role

The Bookings Coordinator is responsible for organising engineers’ diaries and overseeing the daily running of projects. They closely liaise with customers, site team members, fleet managers, the manufacturing team and the finance team to ensure that each aspect of the project is organised and goes ahead efficiently. They are responsible for managing the site team and providing them with all the necessary information and documentation required to complete their projects and ensure that completed documents are accurately uploaded onto the company’s CRM system.

Requirements

• Liaising with customers to obtain availability for the site team to attend projects
• Managing the site team’s diary to book projects
• Attaching all relevant documentation to diary bookings
• Ensuring the site team always provides the correct documentation in accordance with their projects
• Regularly contacting customers to provide updates and well-communicated customer service
• Liaising with the manufacturing team to order the exact stock needed for the week’s projects
• Communicating with our finance team to ensure project invoices have been settled before commencing any bookings
• Being the first point of contact for the site team with queries regarding jobs
• Performing van, uniform and tool checks
• Speaking to customers to acquire feedback on their project and pass this over to the Operations Manager for review
• Monitoring site team’s trackers to ensure they are arriving at jobs in a timely manner
• Managing and monitoring timesheets for the site team
• Booking accommodation for site team when staying away visits are required for the needs of the business
• Understanding how to perform general administration duties and use Microsoft packages
• Working with fleet management to allocate service and vehicle booking requirements.

Recommended qualifications/experience:

• 2/3 years experience in a customer-facing/customer relations role
• Experience coordinating projects and on-site team members
• Experience in diary management
• Thorough knowledge of IT and Microsoft systems
• Experience using a company CRM system or similar software
• Exceptional telephone manner.

In return, you will enjoy company benefits including;

• 28 days’ annual leave (including Bank Holidays and Christmas shutdown)
• Optional additional annual leave purchase scheme
• Health & Safety Level 2, Asbestos Awareness, Manual Handling and Working from Heights training, provided and
paid for by the company
• NEST pension scheme
• Salary review upon 6-month probation completion, then regular salary reviews
• Opportunities for career progression
• Friendly and welcoming work environment

iMist Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.